Policy
Refund Policy
How refund requests are handled for Umrah support balances and for digital/web services.
Effective: 2026
Umrah support: unused balance
A member may request a refund of an unused available Umrah support balance. The balance is support planning toward the member's own Umrah goal; it is not a return-generating product and involves no profit, interest or promised gain.
Umrah support: full refund where nothing is committed
If funds have not already been committed to non-refundable third-party services or bookings, the unused amount should be refundable in full after review.
Umrah support: third-party costs
Where a non-refundable third-party cost (for example a confirmed booking or provider fee) has already been incurred, only the remaining refundable amount can be returned. The member will be shown which costs were committed.
How to request an Umrah refund
Submit the request through the member dashboard support channel or the Contact page, including your name and application reference. The request is reviewed and the member receives a clear status update at each stage, including the final outcome.
Digital and web services
Refunds for website design, development, maintenance and related services follow the written service or project agreement and the work already completed. Any non-refundable third-party costs (such as domains, hosting, licences or plugins) are disclosed before payment.
BK Community Support Initiative
The public initiative pages do not process contributions. If a support arrangement is introduced, its specific terms will be presented before any transaction.
Your rights
This policy explains our process in plain terms. It does not limit any rights that cannot lawfully be excluded, and it does not create guarantees beyond what is written here.